Privacy policy

Last updated: October 11, 2026

CallReady is a practice tool for call-center agents and job seekers: you handle simulated customer calls with an artificial intelligence (AI) caller and get scored on how you handled them. This page explains what data we collect, what we use it for and what you can do about it.

In short: we keep your email, your role and focus, and the transcript and scorecard of each practice call. We don't record your voice. We don't sell data or show ads.

1. What we collect

Account: your email address. If you sign in with Google, Google shares your name, email and profile picture with CallReady; we only use the email.
Profile: the role (job seeker, agent or trainer) and the call types you choose.
Practice calls: the date, length and scenario of each call; the transcript of what you and the AI caller said; and the scorecard (scores, quotes from your call, tips and suggested phrases).
Usage: how many calls you make and how much AI each one uses, to apply the free-plan limits and control costs.
Plan: whether you have Pro and until when.
In your browser: your sign-in session and the "Send when I stop talking" preference. These stay on your device.

2. Your voice and your calls

Speech recognition is done by your browser. In Chrome, the audio is sent to Google to turn it into text. CallReady never receives audio, only the text of what you say or type.

During a call, that text is sent to an AI provider (currently Google Gemini) to generate the caller's replies and your scorecard. We keep the transcript with your scorecard so you can review the call later. The AI provider also processes the text and, on free plans, may use it to improve its products. Don't share real personal information (card numbers, addresses, passwords) during practice calls; every customer and company in the scenarios is fictional.

3. What we use it for

Giving you access to your account, your call reviews and your progress.
Applying the free-plan limits and activating Pro.
Looking at overall usage (for example, how many calls happen per day) to run and improve CallReady.

We don't sell data or use it for advertising.

4. Services that process the data

CallReady uses these providers, which store or process data in the United States:

Supabase: sign-in and the database.
Render: the application server.
Google: Google sign-in and the AI service (Gemini).
Resend: sending the sign-in code emails.
GitHub Pages: hosting the website.

5. How long we keep it

We keep your data while your account exists. You can ask us to delete your account and all your calls at any time.

6. Your rights

You can ask for a copy of your data, a correction, or its deletion by writing to support@callreadyhn.com from your account's email. We will reply within 30 days.

7. Age

CallReady is for people 18 and older. If you are under 18, please don't use it.

8. Changes to this policy

If this policy changes, we update the date at the top of this page and announce important changes inside the app.

9. Contact

For any privacy question, write to support@callreadyhn.com.